Working Together to Improve Our Village Because HSVPOA Matters

HSVPOA Revenue & Marketing Plan

HSVPOA Revenue & Marketing Plan – DC Reed

DC Reed is retired from a life-long career in technology sales. 

Management has a New Urbanism agenda, which is not what the Villagers want. DC doesn’t think the urbanization plan will work here in Hot Springs Village.

DC Reed developed his sales plan presentation over a year ago and Art Olsen joined DC shortly after he began presenting his plan.  Initially, DC presented a spreadsheet to a Board Director about what would happen to Hot Springs Village financially if we happened to sell not three lots, but 300 lots.  DC ‘s initial spreadsheet was used in the development of the presentation.  The Board Director thought it was a great idea at the time, and brought it up to the Board and they said no, they were not interested.  It appears they were not really interested in selling lots, but instead their interest was in accumulating lots.

hot springs village poa head in sand

DC and Art worked to develop a plan to generate the most revenue with the least risk.  The two entrepreneurs first determined what Hot Springs Village has to sell.  The only thing to sell that has both immediate and long-term revenue is lots.  DC and Art did not understand why HSVPOA is not selling many lots.

Negatives to overcome

First, the duo determined that there were a couple of negatives to overcome.

  •  Arkansas is not considered a retirement state.
  • This program did not fit into the agenda of the CEO.  DC and Art did not know why but realized this was a barrier that needed to be overcome.

A few additional things

Quickly, DC and Art realized a few additional things:

  • Control of the gates is important.  They felt that no unauthorized non-property owner should have access to the Village.  We need to create exclusivity back in the Village.  We had this in the past, but we have lost it. Exclusivity means value to the property owners.
  • Not everyone can afford to live in Hot Springs Village.  That is not easy to say to some folks.  There are places we all cannot afford to live and this is a fact of life.
  • DC and Art feel that CCI and the leadership of the Village should have seen the need for a long-term-lot-selling program to continue.  There is always going to be turnover.  We need to keep the value up in the Village by continuing to market the lots. If this had been an ongoing process, we probably would not be in the present position.

How to recreate the value story of the Village

  •  Look at where we are right now.
  • What is the status of the Village concerning the current POA revenue plan?  There is not one in place at this time.  The only thing they do to bring more money into the POA is to raise assessments and amenity fees.
  • Create a sales program and change our whole approach to selling amenities.  The value is in our amenities.  A lot-selling program has been very successful two times in the past – once with Cooper Communities and once with NRP.
  • The POA needs to be out of the home-selling business.
  • The POA’s current decision to shut down lot sales is wrong.
  • The POA needs to control every lot here, if possible.  By controlling the lots, we can create demand.
  • Categorize all lots by two types – buildable and amenity lots.  An amenity lot is a lot that cannot be built on, but all the amenities will be available to the lot owner.
  • Suspension of lots is not productive.  You lose the sales revenue in addition to the monthly assessment revenue.
  • Determine how many homes the existing infrastructure in the Village can support – possibly the number may be four to five thousand more before we need a large increase in infrastructure.
  •  For the plan to work, the support of the Villagers is needed.  The plan needs to be defined and introduced as a program and presented to the community.

What is the ‘Value Plan’?

  • The lowest lot will be priced at five thousand dollars.
  • The number of lots for sale will be limited.
  • This plan will increase the value of all property in the Village.  We will use the existing real estate agents in the Village to sell these lots.
  • We need a simple Hot Springs Village POA marketing website and a customer relations management system program that is separate from the member website.
  • Village Homes and Land should be restructured into an amenity-lot selling and marketing organization.
  • Email lists with certain defined parameters can be purchased.
  • Use social media to market the Village.
  • Market to the 10,000 Baby Boomers reaching retirement age every day.
  • Focus on families that understand amenity values and are 5 to 10 years away from retirement.  These families will come and stay here to enjoy the amenities and if the value of the Village is increasing, they may decide to build here when they retire.
  • Promote amenity events such as golf, pickleball, tennis and bridge tournaments.
  • Village referrals will be a key component of the program.  Any property owner who refers a person who purchases any type of lot from the new sales and marketing team will receive a five hundred dollar referral incentive.
  • Contract with our independent real estate companies to give guided tours. They will receive fifty percent of the five thousand dollars of the lot sales, in order to make it worth their while.
  • Work with local businesses to create a booklet with discounts to these local businesses and give these discount booklets to the prospective buyers taking the tours.
  • Also, give the prospective buyers a free dinner, round of golf, tennis or pickleball time.

How to generate traffic

  • Treat every authorized visitor as a sales prospect.  Get their contact information (name, address and email address) and market to them.
  • Each amenity group (golf, pickleball, tennis, bridge, etc) needs to be responsible for driving more traffic into the Village.

What can happen if we make these changes

If only half of all our property owners sent us one referral that actually closed, we’d sell our 10,000 available lots.  This will generate a minimum of fifty million dollars revenue if it was only 10,000 amenity lots.

We need to start today

We want to sell 500 lots in 2020.  Even if we only sell 250, we are “light years ahead of where we are now.”

Click here for the Hot Springs Village Revenue & Marketing Plan Video

Click here for the Hot Springs Village Revenue & Marketing Plan Video

By Cheryl Dowden

Author’s note: This article and video express the opinion of DC Reed. Scroll down to read the comments. Thank you.

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