Assessment amounts on the coupons sent out to Property Owners were reversed. Lot owners received coupons for $90 and homeowners received coupons for $43. January 5, 2022, Board Discussion Session, Interim General Manager, John Paul, said that the POA received an email on January 4 about the coupon mixup. [It appears this email came from the vendor, but this wasn’t stated.]
Paul explained, “what happened was our vendor that sorts and mails out the annual renewals and the coupons for the assessments put the unimproved lots in the improved envelopes and the improved lots in the unimproved envelopes. How they did that, nobody knows. We proofed everything. Everything was right, going out. But when they sorted it, they sorted it wrong, so it went to the wrong thing.”
Paul stated, “they are being corrected now. We sent out an email. We’ve had a tremendous increase in people that have been going online and doing this [paying fees/assessments] and it is correct online.” Customers coming into the POA are paying the correct fees/assessments.
“The new coupons are going out shortly and that’s what happened. It was just something that couldn’t be overcome. It wasn’t the fault of anybody down at the POA. It was a sorting issue and that’s what happened,” continued Paul.
Click here to read more about the HSVPOA assessment package challenges.
Transcribed by Cheryl Dowden, January 11, 2022
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Susan Posner
01/11/2022 — 7:33 pm
Stop contracting dyslexia then, handle it in house next time. Volunteers or make the TASK Force do it.
Tom Blakeman
01/11/2022 — 7:37 pm
This explanation, if transcribed correctly, is totally bogus. The coupons are printed with the property owner’s name, address, lot and block numbers on them AND THE INCORRECT AMOUNT. It was not as childish a mistake as putting the coupons in the wrong envelopes.
Sue Posner
01/12/2022 — 2:48 am
I called very beginning December about where coupons were, was told by person in charge of assessment payments they had issues with system/printer but they were sent out that week. Just before Xmas no coupons so had to go down to POA office pay in advance as I always do. Was charged the $90 per month, so they obviously printed them wrong early December, so yes Tom the above is bogus it was the POA office system fault and not coupons in the wrong envelopes. Seems no one admits their wrong doing and makes up stuff treats us as if we are all senile seniors live here. Just admit irresponsibility that entered into system wrong the amount and printed them without checking/proofing. You are starting new year on the wrong foot and need to show more care as upper management. Performance evaluation before raises are in order, maybe that would be motivator to costly mistakes.
LLOYD SHERMAN
01/11/2022 — 8:12 pm
Obviously we were not on the inside and are not privy to discussions or processes that went on internally, but my previous hands-on experience of printing and inserting operations to the legal community says this was most likely not the vendors issue. Companies who charge for these services typically have a very stringent quality control process and every so many envelopes are physically viewed after inserted to ensure nothing went wrong during the insertion process (which is typically done by machines). It appears as has been pointed out that the wrong amounts were printed on the actual insert, so it would be difficult to fathom that a Blk, Lot was associated with the wrong amount. No printer is going to print something of this nature without getting approval on proofs. While it is obvious that money has been squandered, I would hope that a thorough investigation into how and why this really happened has occurred and that the responsible party is held accountable. After all, accountability is the key. If the vendor made the mistake, I hope the correction was done at no cost.
Barry Juaire
01/12/2022 — 9:28 am
LLOYD AND TOM ARE EXACTLY CORRECT. The digital files given to the printer by the POA were WRONG to start the printing process. Had nothing to do with the “inserting” or ‘mailing. Mr. Paul is completely wrong and misleading the property owners.
Linda Bunnell
01/12/2022 — 10:59 pm
“What happened was….”. My kids used to say the same thing when they were little and got busted for screwing up. He didn’t mention if this was a free reprint. I hope so, since no one at the POA “did anything wrong”.
Steven Mason
01/13/2022 — 6:11 am
It is my understanding, we will not be using this printer again from an answer received from
Speak Up .