HSV Community News, Events, Opinions, People, and Places

HSVPOA Board Selects Kelly Hale as New General Manager

The HSVPOA Board sent out the following eblast to Village Property Owners on December 17, 2021.


The Board of Directors is pleased to announce that Kelly Hale has accepted the position of General Manager for the Hot Springs Village POA. The Board interviewed candidates with a wide range of experience and expertise – from City Manager to HOA Manager to Hospitality Manager to Corporate Executive – and Mr. Hale clearly had the background that so well fits the needs of our complex community.

Before retiring in April 2021, during his 36 years with United Parcel Service (UPS), Mr. Hale’s responsibilities continuously grew in scope, giving him a breadth of experience and expertise that, in addition to his BA degree in the Science of Management, more than qualify him to become the Hot Springs Village General Manager. Over the years, Mr. Hale held positions in the following functions – Operations, Security, Airlines, Human Resources and Engineering. As Vice President of the Central Zone before his retirement from UPS, he had the highest degree of responsibility for operations in Illinois, Wisconsin, Minnesota, North Dakota, South Dakota, Iowa, Nebraska, Kansas, Missouri, Oklahoma and Texas. 

Of specific relevance for his new role as HSV General Manager, during his career with UPS Mr. Hale managed various staffs involved in:

  •  Economic development
  • Human resources
  • Marketing
  • Engineering
  • Maintenance
  • Fleet
  • Operations
  • Budget development and cost controls
  • Security

Mr. Hale and his wife of 32 years, Mary Ann, moved to HSV in April 2021 and in November moved into their completed home. They are looking forward to settling down in Hot Springs Village after being relocated 7 times over the past 20 years. During that time, they lived in Chicago (2 times), Des Moines, Omaha, Seattle, Dallas, and Indianapolis. Three years ago, they came to HSV to visit Mr. Hale’s mother, and knew this was where they wanted to retire when the time came.

Mr. Hale’s salary as the General Manager will be $192,000 annually plus the use of a POA vehicle. He will be bringing his own benefits provided by UPS as part of his retirement package. Since he is already a resident of HSV, the offer of employment does not include moving or temporary housing expenses. Mr. Hale will be an at-will employee, with no contract involved, and will begin his GM role on February 1, 2022.

The Board and POA staff are working on an informal meet and greet to enable residents to personally welcome their new General Manager. The event will also provide the opportunity to thank John Paul for his commitment to this Village over the many months he served as interim General Manager. The date and details for the event will be provided via the Village Digest. 

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