There seems to be an increasing amount of noise in some quarters in support of the idea for introducing a significant increase in assessment fees for people who own developed property. Interestingly, there does not seem to be the same push for increasing fees for those who own undeveloped lots. This could, of course, be due to the simple fact that for every developed lot in the village, there are somewhere between one and a half and two undeveloped lots. Any assessment increase over and above the cost of living index would require a vote of property owners. It is pretty well certain that the undeveloped lot owners, who constitute an absolute majority, would vote down an increase in their own assessments. Conversely, the same undeveloped lot owners may well vote in favor of increasing fees on the developed lot owners; especially if such an increase is presented as being needed to preserve the value of their investment. This is, of course, precisely why the proposal does not include raising the assessment on undeveloped lots!
The sad history of the past few years is that the POA has recklessly squandered money on various ‘pie in the sky’ projects (DeSoto Club Refurbishment, the CMP, the Gate Fiasco and Outdoor Pool all leap to mind, but there are plenty of others) while deferring (ignoring?) the growing backlog of infrastructure maintenance. Furthermore, it is asserted, repeatedly, that the POA has only two sources of income; assessments and fees.
The basic argument is that amenity fees charged, despite major increases in the past few years, still cannot generate sufficient revenue to make up the difference between assessment income and expenditure. The emphasis on raising fees shows, once again, that once people get into positions of authority they seem able to ignore the basic facts of economics. In a any closed population (and the Village is essentially a closed population) there is a fixed amount of disposable income. Increasing fees for amenity usage by that population, will inevitably result in a decline in usage. This is simply because the available income does not increase commensurately. We need only look at golf rounds played per year to see this effect in full, As fees increase, so rounds played decline.
Therefore, the argument goes, the only solution is to increase assessments on resident property owners because total income is insufficient to meet POA expenditure. Notice that this completely, ignores the fact that there are other options. The most obvious way to close a gap between income and expenditure, is to reduce the expenditure! Another way would be to grow the population of the village, so that assessment income increases because more people are paying it. Ideally the POA should be doing both!
How can the POA reduce its expenses? Well one way is to look at where expenses are coming from. According to the 2020 Approved Budget “Compensation” will consume 49% of all revenue (projected at $17,627,094 out of the $35,757,081 in revenue). Of course, the revenue projections made when the budget was set don’t take into account the impact of Covid-19. At the very least, this will mean a significant shortfall in variable (i.e. non-assessment based) revenue that will exacerbate the problem still further. The $3Million (potentially) forgivable loan will help somewhat, but is unlikely to be sufficient by itself. The basic problem is that the POA has consistently overpaid its upper level staff, while paying lower grade workers little more than minimum wage, for several years now, and it continues to do so.
Maybe a 10% pay cut for all staff of managerial grade, and a 20% cut for Directors and Heads of Departments, would help us believe that the POA is serious about cutting costs.
Interestingly, it appears that closing the POA-run restaurants during the Covid-19 shutdown actually improved their profitability. Maybe that is another area where expenditure could be reduced. Then, of course, there is golf. Various proposals have been made, over the past couple of years, suggesting ways to increase golf revenue. Despite that, the only solution ever adopted has been to increase fees – with the usual result; reductions in both usage and income.
However, what is done cannot be changed now. What we need is a plan going forward that will reduce our costs, attract new residents and address the on-going needs for maintenance and improvement. It’s a pretty tall order, but if HSV is to survive in its current form these things have to be done. As in any well-managed project, we would need clearly defined milestones, with “measurable success criteria” and actual costs. Those responsible will need to accept responsibility, and to be held accountable for its success (or failure)!
Then, if it turns out that an assessment increase is really required, property owners would have a proper basis on which to decide. Without, such a plan it is just more “smoke and mirrors” and we have had enough of that to last several lifetimes! So in the meantime let’s hear more from the POA about how we can reduce costs and attract people to the village, and less about how we, the resident property owners, should be paying more.
By Andrew Kramek, August 19, 2020
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Mark
08/19/2020 — 3:06 pm
We would not support any increase until significant POA changes are made. Cut positions and salaries. Close facilities that are bleeding money. Get your own house in order before asking for my help. I live within my means and can easily do that elsewhere!
Karen Bump
08/19/2020 — 3:40 pm
I have seen the rumblings on ND about raising assessment fees. But I don’t think the board has any intention of doing that until other actions have been accomplished first, including those Andrew speaks of above. There are many other ways to bring outside golfers into the village to golf – it’s called paid tournaments and groups. Oh, but someone has to reach out to these groups to get that rolling. It should be the Director of Golf, he should have a year of tournaments booked in advance every year. If we have to go slow this year due to Covid-19, he certainly should be calling and corresponding with the organizers to invite them here to play for free and test out our courses. And reach out to golf travel writers with the same pitch. Put them up in a nice rental, two days of golf, free dinner at one of our delicious restaurants. It is called promotion! We have so much more than other golf communities who may have 2-3 courses at most. Diamante can bring in large tournaments, why can’t the rest of them?
And what, if anything has been done to invite Arkansans to the village? Is the marketing agency doing that, or our marketing department? Again, properly written, sales promotion invites to organizations, travel writers, magazines, AAA, AY magazine and others come to mind. It can’t be written like a dry newspaper report and needs to go to the right people, something that would not cost our marketing department much to do in-house and online, keeping with our branding the Sells Agency is doing. And what is Kevin Sexton doing, now that there is a no travel policy? Do we need both a Director of Tourism and a Marketing Director? Why did it take 3 people to staff the Discovery Center with fewer than 8 people dropping by? Seems overkill. Why aren’t more packets becoming converts? Very, very few have. It has been in existence 18 or 24 months now. Something is not working there. I know, go ask the marketing director these questions. I am just pointing out other ideas for bringing in revenue and cutting costs. If marketing or Golf are doing these things, they need to toot their own horn through an eblast so the villagers know what is being done to promote the village.
Charles King has some creative ideas and I am sure he will put them to good use at the right time. He made the right move eliminating the CMEO position, a role created by Leslie Nalley to deal with the grumbling complaints in the village that she did not want to deal with. Jamie is a very nice lady, but there isn’t a need for that role. That is what the GM is for. Still, he has a lot more restructuring to go and evaluating staff performance. Maybe they will step up their game (upper management seems complacent over the years) and prove their worth. If not, they can be replaced also. Charles knows how to manage a budget and a large team, so I am confident he will work a plan within whatever guidelines the BOD gives him for a budget or budget cuts.
I do not think it is useful for the ND posters to get people all riled up over an assessment increase that is way before its time. These board members understand what needs to happen to build that kind of confidence from villagers, and they are working hard to do just that. So far it looks like they are checking off the to-do’s that the villagers gave them.
Concerned employee
08/19/2020 — 4:07 pm
I can assure you that If you cut the pay of managers who I might add are making a fair salary you will have an even bigger problem than you do now. They will quit on the spot. Now your budget will be really under because they all quit. POA Is already screwing with employee morale don’t make the mistake of messing with their pay. I truly think the arrogance is off the board now with the exception on Sherman, so I wouldn’t see this happening.
Scot Decker
08/19/2020 — 6:17 pm
Nothing wrong with an upper mgt pay cut to help the POA survive. First thing my company is a temporary 15% pay cut for MGT President took 25%. Does it hurt, you bet. But better to have a job and know in the end those dollars will be recouped than to have no job if the company goes belly up. Remember I said UPPER MGT not the actual people who do the the heavy lifting. The workers are the ones who make it possible for all residents to live in a wonderful place and MGT to have a nice job. I’m sure they ( front line employees) are suffering in other ways with all the changes that have taken place. I don’t know for a fact, but would bet the law was laid down about OT and any other unnecessary expense, but when MGT does not feel the pain, it causes more headaches and causes the workers to to be very uneasy. This MGT team needs to lead by example. MGT should take a cut, lead by example.
Roger
08/21/2020 — 7:45 am
Having them quit on the spot might be just what we need.
Tired of being the Cash Cow!!
08/22/2020 — 7:55 pm
If that is your attitude, I suggest you tender your resignation now. Those positions are already over paid and don’t have the resume to support their wages!
Tom Blakeman
08/20/2020 — 12:12 am
Obviously, if our just recently demoted and then resigned board chairwoman had it in her head that they would or should try for an assessment increase, the idea is more than just noise or speculation. It becomes even more of a certainty when so far, if what Frank L reports in his board meeting summary is true, they are looking for a “miracle” to solve the golf problem.
At this point we don’t have much choice except to give the new GM a little more time to figure this out. We don’t really know him yet. Probably he hasn’t had a chance yet to read all the papers, blogs, recommendations and solutions offered by the property owners over the last few years. Let’s hope he does some homework. Anybody know if he has been told to study this website?
Time will tell but miracles don’t come along that often.
Walter Chance
08/20/2020 — 10:19 am
I like hearing from employees. In this case the employee needs to realize that on the level 10-17 pay scales, the management is overpaid. Not only that, many are poor performers. My understanding from yesterday’s meeting is all the managers are being evaluated for performance . This is a great start for Mr. King. He has a lot on his plate. But as Wayne said, the cash flow is not going to get better any time soon, certainly not this year. I am with Karen on golf. These golf courses are beautiful. It pains me to see other people in Arkansas and elsewhere not coming to use them. I am against assessment increases in any form at this time. The biggest revenue is from new housing and vacant lots being improved. There is a point at which larger assessments are going to dissuade future homebuyers. Assessments need to stay at this level and as Mark said, cut expenses first, then see where we are. I am not a big fan of using reserves, but if it is used wisely to promote the Village, it will produce new homeowners which in turn will pay itself back. I don’t see 2020 as a comeback year. This will be a year of restructuring and assessing. I can’t imagine the BODs suggesting a increase this year. I saw Diana’s post. I really don’t think an increase would pass a vote from the Villagers as has been said before, until we see some changes at the top. I support our new GM and this new BODs..I do believe they are trying as best they can to turn around the Village.
Concerned Employee
08/20/2020 — 4:46 pm
I don’t really care what scale you mean. You don’t start messing with people’s money because of a financial burden. The 10-13 scales are fair and have not had a raise in 2 years.Cut some where else, do you wanna cut 10-20 percent of your 401k or social security to help the country’s debt? I bet you don’t. The point is this place is getting a steal fir the price you are paying. The rates need to go up to sustain this champagne taste everyone has. If you are so concerned with cutting pay why don’t you cut yours as well to help lead by example. 😂
Andy Kramek
08/24/2020 — 10:20 am
You stated that “You don’t start messing with people’s money because of a financial burden. ”
Actually, that is exactly what you do if your business/operation is in the situation where salaries exceed the ability of the income to pay them – as is HSV. The compensation budget for Hot Springs Village for 2020 is larger than the total assessment revenue – which is the only guaranteed source of money to pay YOUR salary!
So the options come down to these:
— Reduce the salary bill by laying people off involuntarily
— Reduce the salary bill by asking for voluntary redundancies
— Reduce the salary bill by asking senior staff to take a voluntary (temporary) pay reduction
— Reduce the salary bill to zero by closing down completely
Which of these would you prefer?
Roger
08/24/2020 — 10:31 am
All sound pretty good to me.
Tracey D
08/20/2020 — 10:11 pm
Concerned employee needs to take a step back and remember who they work for. We the people, of the village pay their salary, and we can be the ones to do with it as we want. Don’t bite the hand that feeds you. And yes it is appropriate to adjust salaries when there is a financial burden, just as many corporations do, and sometimes they cut positions altogether. Ask an airline pilot how many times in their careers they have had to have their salary reduced in order to keep their airline afloat. So a reduction in pay might save many positions vs. laying people off.
Concerned employee
08/21/2020 — 11:17 am
Remember who are the ones who do the work. Good luck replacing the talent you have now. We are HSV not an airline. I would suggest you keep morale up or the the hand will get bit really hard. Maybe take that arrogance back a step tracy D.
Roger
08/23/2020 — 12:25 pm
If the current employees are so talented, why are we in the mess we are in??
And if you think you are burdened by not getting a raise in two years, then quit.
Find a better paying job. I am sure it will quite easy.
Man up.
Mark
08/24/2020 — 1:54 pm
Please provide a list of employees that are irreplaceable. I’d like to meet them.
Vicki Husted
08/24/2020 — 4:54 pm
Mark08/24/2020 — 1:54 pm
I agree. I once worked for a man who did many remarkable things in his life. The first thing he told management when he took over the company was:
“Find the Indispensable Man and fire him.” (This was before we had to add “man/woman” and “him/her”.)
The “Indispensable Man” usually bears testimony to management failure. Management should work to avoid and/or eliminate this situation by eliminating job overlaps, having cross/training, and documentation.
I believe the current BOD and our new GM are engaged in the process to do so.
Jack
08/21/2020 — 3:47 am
Sounds like a return to the Scott Randall era with a slash and burn mentality but no real solution. It’s like when our record player used to skip. Just as annoying.
We aren’t the airline industry because other communities are not in the same exact boat. We are just our own broken record.
David
08/21/2020 — 6:20 am
The fact is that since people have stopped building houses here and increasing which would have increased the revenue we are wedged in. The Village is too large to manage without a tax base and the burden on the residents to pay the increasing fees is becoming more painful and overwhelming every year.
We may not like it but the truly is only 1 solution to this problem and it is Incorporation.
Incorporating would instantly give the VIllage a tax base which would would generate a steady flow of income.
Can you imagine how much better we would be if we were getting 1/2 a percent of the sales tax collected by WalMart and Brookshire as well as all of the other businesses around the Village.
There are also state and federal funds that we are not able to get because we are not incorporated.
Linda Rinaldo
09/11/2020 — 7:08 pm
The Benefits sound great. What would are the negatives?
Thank you.
Asking the same questions- no answers?
08/24/2020 — 5:09 pm
Most people hate paying for the same thing twice as a rate increase would do, we are replacing “stolen” funds. Why was there no accountability/oversight for these upper management people? No one noticed the problems with the books? Why do we have a BOD? Do we have legal recourse with those who did misappropriate funds and/or the accountants who certified the books?
Ron
09/20/2020 — 1:54 pm
I bought here, a Town Home because it was affordable. I like the interesting reads of all the post here. I work here in the Village also and get to talk to homeowners on a daily basis. I see many older single people and couples. I know most are more than likely on a fixed income so an increase would be hard on them. Which brings me to my next topic from what I hear from homeowners. One lady I was speaking with made a point that it does not matter if your home is 700 sq ft or 10,000 sq ft. We all pay the same dues. Seems a bit unfair to me, not because of wealth status or because they maybe have had a better plan for retirement, but because of “area” status. Bigger footprints for the larger homes even though they still fit on a 1/4 acre lot. I’m already paying 85 monthly for Town Home dues, along with the POA dues. So my total dues monthly for a 1028 sq ft Town Home in the Village is $154.05. My suggestion would be to give the Town Home subdivisions to the POA to manage instead of outside management then they would be receiving this monthly income instead of the outside companies. They already have personnel that work inside of the village that could manage the Town Home property common areas, and allow the homeowners to be responsible for their own yards. This would free up I think $57 more dollars going towards the Village. I am almost certain that the workers that take care of the grounds are not Village employees. Meaning employed by the Village. I think this would help towards keeping money in the Village for our infrastructure or amenities.
Tish McMann
12/10/2020 — 1:45 am
I’m looking at purchasing a home in HSV. From what I’ve read, a number of the undeveloped plots are purchased simply so people have access to all of the amenities. A property owner is a property owner, developed or not. HOA fees should be applied equally across the board and if a property owner is in arrears on their HOA Dues, deny access to the pools, fitness, reduced fees at golf courses, etc… Perhaps naive suggestions from an outsider but sometimes simple is best.